Customer Satisfaction
The main goal of the Company is the customer satisfaction through the development of products in line with the expectations of customers, the continuing assistance to clients and end consumers. The customer is followed consistently throughout the life of the product. The after sales is run with high efficiency, highly qualified staff and with an excellent response-times. The Quality System records and analyzes any reporting arrivals from the market and implement, where necessary, the appropriate corrective actions.
Safety and Product Features
Bellelli produces products which need to meet the European Standards approval. In order to obtain and maintain the trust of the customers and comply with the laws, it is important that the products are safe, functional, with reduced environmental impact and an accurate and innovative design. Product certifications are issued by the top level Institutions.
Quality of raw materials, components and involvement of Suppliers / Third-parties
During the production of car seats must be used components and raw materials of very top
quality and reliable production processes with a low impact on the environment. Bellelli therefore believes it is essential the involvement of Suppliers and Third-parties in the main choices and business objectives. This is made to ensure the customer the right product quality, the utmost professionalism, punctuality in delivery but also a quick and satisfactory answer to all the company needs. All suppliers adhere to the most severe supply requests with high specifications detailed .
Involvement and participation of Bellelli staff
Bellelli recognizes the staff’s main resource to achieve their objectives for quality and the environment, and takes charge of train them in the various fields of competence. All personnel must be aware of the objectives and should adhere and comply with the procedures of the Manual of Quality and Environmental Management Manual.
Respect for the environment
The Company is committed to pursuing a policy of continuous improvement of its environmental performance, minimizing, where technically possible and economically viable any negative impact of its activities on the environment. The company is involved in seeking technical and technological solutions, organizational and systems that allow them to prevent pollution.
Bellelli was founded in 1994 in Rovigo with a simple yet ambitious idea: to make transporting children by bicycle safe, comfortable, and forward-thinking.
Since then, the brand has established itself as a benchmark in the industry, thanks to entirely Italian design and strict adherence to European safety standards. Bellelli seats were among the first to be approved under the EN 14344 standard, with certifications issued by TÜV SÜD, one of the most authoritative testing bodies internationally.
Over the years, Bellelli has expanded its range with increasingly innovative solutions — from natural materials to patented fastening systems — bringing the brand to more than 50 countries around the world and earning the trust of generations of families.
Today, Bellelli looks to the future with the same energy as its origins: continuing to innovate in the world of safe mobility for children, guided by the quality and reliability that have always set the brand apart.
Bellelli has always maintained a strong and ongoing commitment to the quality of its products, with the aim of strengthening its customers’ trust and meeting their needs as effectively as possible.
The brand operates in the automotive and bicycle sectors, with continuous attention to the safety, functionality and design quality of its products, as well as to the environmental issues associated with its activities and products.
To this end, Bellelli has established the following guidelines:
Customer Satisfaction
Bellelli considers Customer satisfaction to be its primary objective: earning and maintaining customers’ trust by fully meeting their requirements and expectations through products and services delivered by skilled personnel who receive continuous training and professional development.
Product Safety and Functionality
Bellelli products are subject to EU regulations requiring their approval and certification. Before being placed on the market, each new model undergoes testing at qualified laboratories in accordance with applicable regulations, in order to ensure safety, functionality and reduced environmental impact.
Quality of Raw Materials and Components, and Involvement of Suppliers and Subcontractors
In manufacturing its products, Bellelli uses high-quality components and raw materials, relying on reliable production processes with a low environmental impact. The involvement of Suppliers and Subcontractors in company decisions is considered essential to ensure product quality, professionalism and on-time delivery, as well as a prompt and effective response to customer requirements.
Staff Involvement and Participation
Bellelli recognises its personnel as the company’s key resource for achieving its quality objectives and is committed to providing continuous training within their respective areas of expertise.